KUALA LUMPUR — Commuters in the Klang Valley had a stressful morning yesterday when the RapidKL light rail transit (LRT) service was disrupted.
Facebook user Edmund Lau Kok Ming posted that it took three hours for him to get from Subang to the city centre.
“LRT delayed today. Thank you…It is more likely for me to get to class on time from Subang to Hong Kong than from Subang to KL.”
Another Facebook user, Just Beauty Affairs, who had to take an emergency leave from work, demanded a formal letter of apology and explanation from RapidKL Sdn Bhd for everyone affected in yesterday’s service disruption.
“Instead of posting an apology letter on FB, can we have a formal letter from (RapidKL’s) upper management with detailed explanation of the date and time?
“So that it can be used as justification for the delayed arrivals. This might affect our salary and even our annual appraisal.”
Cheong Yew Ken took to Facebook to rant about the service, comparing it to the LRT system used in Bangkok, Thailand.
He also suggested that RapidKL reduced the fares, which he deemed incompatible with the services rendered.
Vikneswary Subramaniam, who checked into KL Sentral LRT station at about 8am, said he was just “fed up”.
A Twitter user @irammokhtar said the service disruption had caused her husband to miss his flight and subsequently had to buy a new ticket at the very last minute.
“My husband missed his flight because of the delayed LRT. He took LRT to save time from driving all the way to the airport. Instead, he ended up having to buy a new return ticket.”
Others saw the silver lining the train halt brought to ride-hailing applications like Uber and Grabcar.
@ohmbow said: “Massive LRT delay @MyRapidKL. Had to park somewhere else. Walking in the rain to work and singing in the rain. Good day for taxis and Uber.”
Another Twitter user @firdaushasan said: “The LRT problem today is good for Uber drivers because of the high surge rate.”